Minimums: A minimum of 2 pieces per color per style is required.
Orders: A signed, faxed or emailed order is a purchase contract holding
the buyer responsible for paying in full for all merchandise ordered.
Merchandise Returns: Requests to return merchandise must be submitted
in writing within 5 days of receiving goods. Packages returned without
a Return
Authorization number on the outside of the box will not be accepted.
Custom orders are non-returnable.
Damages: Requests to return damaged merchandise must be made within
5 days of receiving goods. Damaged merchandise will be repaired or replaced
and returned to the customer as quickly as possible.
Cancellations: Cancellations to orders must be submitted in writing.
Cancellations are not accepted past 5 days of Purchase Order date.
Payment Terms: A credit card release form must accompany all orders.
We offer COD but require a credit card release for security. Payment
terms are COD or credit card (Visa, MasterCard, Amex) for all first
orders. Established customers may apply for payment terms by faxing
a credit sheet, which should list three or more current suppliers and
their fax and phone numbers. Late payments will incur a weekly fee of
5% interest.
Returned Checks: A $25.00 fee will be charged for all returned checks.
Shipping: Shipping and handling costs are not included in the price
of merchandise and will be added to each shipment. The minimum charge
is $10.00 per shipment. Indicate whether or not partial shipping is
acceptable on your order form. Orders marked “part-ship ok”
may get merchandise more quickly. Orders are shipped UPS Ground unless
otherwise noted on the order.
Delivery Dates: Delivery dates can be pushed out for one time only for
a maximum of two weeks for a storage fee of $20.00. Delivery dates cannot
be extended beyond two weeks.
Overlapping Accounts: Note the names of any store(s) that you would
not like to have overlapping merchandise with on every order placed.